Frequently Asked Questions

Find answers to common questions about FLEAP FLAPP and how to connect with the Haitian community

FLEAP FLAPP is a dynamic platform designed to connect the global Haitian community through videos, live streaming, and cultural celebrations. Our mission is to create a space where Haitians worldwide can share their stories, preserve their culture, and build meaningful connections across borders.

Creating an account is simple! Visit our Sign Up page and follow these steps:
  1. Enter your email address
  2. Create a secure password
  3. Complete your profile information
  4. Verify your email address
Once completed, you'll have full access to all FLEAP FLAPP features.

FLEAP FLAPP is committed to inclusivity and currently supports:
  • Haitian Creole (Kreyòl)
  • French
  • English
  • Spanish
You can change your language preference at any time in your account settings. We're continuously working to add more language options to serve our diverse community better.

We're here to help! You can reach our support team through multiple channels: Our average response time is within 24 hours. For urgent matters, please include "URGENT" in your subject line.

If you've forgotten your password, follow these steps to reset it:
  1. Go to our Password Reset page
  2. Enter the email address associated with your account
  3. Check your email for a password reset link
  4. Click the link and create a new password
  5. Log in with your new credentials
If you don't receive the email within 15 minutes, please check your spam folder or contact our support team.

Yes! FLEAP FLAPP is available on both iOS and Android devices. You can download it from: The mobile app offers all the features of our web platform plus additional mobile-exclusive functionality like push notifications and offline access to saved content.

Still have questions?

Our support team is ready to help you with any additional questions you may have about FLEAP FLAPP.

Contact Support